We TAJ INSTRUMENTS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
If you wish to cancel your order, we recommend doing so within 24 hours of placing the order or before the dispatch/shipping of the product, whichever is earlier. Orders once dispatched cannot be cancelled under any circumstances. For cancellations made within the valid time frame, a written request must be sent via email to our official support address with full order details including invoice number, order date, and reason for cancellation. Cancellation will be processed only after proper verification. Please note that customized machines or made-to-order equipment are not eligible for cancellation once the manufacturing process has started.
We reserve the right to cancel or reject any order under circumstances such as: non-availability of stock, pricing errors, incorrect information provided by the customer, suspicious transactions, or violation of our terms of service. In such cases, the customer will be informed via email or phone, and the entire amount will be refunded within 30 days through the original mode of payment or another mutually agreed method. No cancellation charges will be deducted if the order is cancelled from our end.
Refunds are only applicable in cases where:
The product received is damaged, defective, or not as described.
The product is not functioning and cannot be repaired or replaced under warranty.
The order was cancelled prior to dispatch and qualifies for a refund under our cancellation policy.
All refund claims must be raised within 48 hours of receiving the product. Any claims raised beyond this period may not be accepted. The original invoice, packaging, and product must be retained until the refund or return process is completed.
Once your refund request is verified and approved by our support team, we will initiate the refund. Refunds are generally processed within 30 days. The amount will be credited to the same payment source used during the original transaction (e.g., bank account, UPI, credit/debit card). In the case of COD orders, a refund will be processed through NEFT/RTGS to the customer’s provided bank account after due verification.
In case of customer-requested cancellations after the dispatch of the product or if the product is returned without any fault from our side, a nominal deduction may be applied towards logistics and handling charges. However, if the refund is due to a defect, damage, or error on our part, the full amount will be refunded with no deductions.
Before a refund is processed, in applicable cases, we may offer a replacement or repair if the issue is minor and resolvable. If a replacement is not feasible or if the issue persists even after a repair/replacement, then a refund will be issued. Return shipping costs will be borne by us only in case of faulty, damaged, or wrongly delivered products.
Before a refund is processed, in applicable cases, we may offer a replacement or repair if the issue is minor and resolvable. If a replacement is not feasible or if the issue persists even after a repair/replacement, then a refund will be issued. Return shipping costs will be borne by us only in case of faulty, damaged, or wrongly delivered products.